Shipping policy
Shipping & Delivery Policy
Thank you for choosing Ridvea (ridvea.in). We strive to deliver your everyday beauty, skincare, and personal care essentials safely and promptly across India. Please review our shipping policy below for full details on order processing and delivery timelines.
1. Order Processing Time
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All orders are processed and verified within 1 to 2 business days (Monday to Saturday, excluding public holidays).
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Once your order is verified and dispatched from our fulfillment center, you will receive a confirmation message along with tracking details.
2. Delivery Timelines
We partner with reliable courier services (including Delhivery, Bluedart, Shadowfax, and Xpressbees) to ensure timely delivery:
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Metro Cities: 3 to 5 business days.
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Rest of India: 5 to 7 business days.
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Remote / North-East Regions: 7 to 10 business days.
(Please note: Delivery timelines are estimates and may occasionally face delays due to extreme weather, regional disruptions, or festive season carrier backlogs.)
3. Shipping Charges
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Prepaid Orders: Free standard shipping across India on all prepaid orders (UPI, Credit/Debit Cards, Net Banking).
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Cash on Delivery (COD): COD is available on select pin codes. A nominal handling fee may apply at checkout depending on the cart value and delivery location.
4. Cash on Delivery (COD) Verification
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To prevent unauthorized orders and ensure quick dispatch, our team may verify COD orders via OTP SMS or WhatsApp confirmation.
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Please ensure you provide a valid mobile number and complete shipping address (including house number, landmark, and correct 6-digit pin code) at checkout.
5. Order Tracking
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As soon as your parcel is handed over to the courier partner, an automated email and SMS containing your Tracking ID and Tracking Link will be sent to your registered contact details.
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You can also track your shipment live using the link provided in your shipping confirmation email.
6. Undelivered Shipments & Failed Attempts
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Courier partners attempt delivery up to 3 times before returning the package to our origin facility (Return to Origin / RTO).
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Please ensure someone is available at the provided address to receive the parcel. If an order returns due to an incorrect address or refusal at doorstep without valid cause, subsequent orders may require advance payment.
7. Damaged Shipments in Transit
If your package appears tampered with, unsealed, or visibly damaged upon delivery:
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Do not accept the delivery or report the damage immediately to the delivery agent.
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Take clear photos/videos of the package and reach out to our customer care team within 24 to 48 hours.
8. Need Help? Contact Us
For any inquiries regarding your shipment status or address corrections:
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Email: ridvea14@gmail.com
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Phone / WhatsApp: +91 75072 19292
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Operating Hours: Monday to Saturday | 10:00 AM – 7:00 PM IST