OVERVIEW

 Welcome to Ridvea! The terms "we", "us" and "our" refer to Ridvea (ridvea.in). Ridvea operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Ridvea is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully before accessing or using our website.

By visiting, interacting with, or purchasing from our Services, you agree to be bound by these Terms of Service, our Privacy Policy, and our Return & Refund Policy. If you do not agree to these Terms, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

To make purchases, you may be required to provide accurate contact, billing, payment, and shipping details. You represent and warrant that all information provided is true, current, and complete. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

SECTION 2 – PRODUCTS AND ACCURACY

We make every effort to display the colors, packaging, and descriptions of our skincare, haircare, and cosmetic products as accurately as possible. However, actual packaging or shades may slightly vary due to display settings or manufacturer packaging updates.

All product descriptions and prices are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product or limit purchase quantities on a per-person, per-household, or per-order basis.

Important Disclaimer on Skincare & Cosmetics: Product descriptions, active ingredients, and suggested uses are provided for informational purposes only. We strongly advise customers to conduct a patch test prior to using any topical skincare or cosmetic formulation to avoid potential sensitivities.

SECTION 3 – ORDERS AND CANCELLATIONS

When you place an order on Ridvea, you make an offer to purchase. We reserve the right to accept, limit, or decline your order for any reason (including stock unavailability, inaccuracies in pricing, or suspected unauthorized activity).

Orders can only be modified or canceled prior to dispatch. Once an order is processed, packaged, or handed over to our shipping partner, cancellation is no longer possible. Purchases are strictly subject to return or replacement in accordance with our Return & Refund Policy.

SECTION 4 – PRICING, PAYMENT AND BILLING

All prices posted on ridvea.in are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise. Shipping charges, if applicable, are clearly calculated and displayed at checkout.

We support secure online payments (UPI, Debit/Credit Cards, Net Banking) and Cash on Delivery (COD). By placing an order, you confirm that:

The payment information you provide is true, complete, and authorized.

For COD orders, you agree to accept delivery and make full payment upon receipt of the shipment.

SECTION 5 – SHIPPING AND DELIVERY

Estimated delivery timelines are provided for guidance and are not guaranteed. Ridvea is not liable for transit delays caused by courier logistics, weather disturbances, or local operational restrictions. Once an order is handed over to the courier partner, tracking information is shared via email or SMS.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website—including brand logos, images, graphics, product copy, and UI layouts—is the property of Ridvea or its content suppliers and is protected by applicable intellectual property and copyright laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the site without our express prior written permission.

SECTION 7 – THIRD-PARTY TOOLS AND LINKS

Certain content, tools, and payment gateways accessible through our store are provided by third parties. We do not evaluate or assume liability for third-party websites, plug-ins, or services. Any interaction with external third-party links is conducted strictly at your own risk.

SECTION 8 – RELATIONSHIP WITH SHOPIFY

Ridvea is hosted on the Shopify e-commerce platform. While Shopify facilitates our store infrastructure and technical services, all sales, transactions, fulfillment, and customer support obligations remain directly between you and Ridvea.

SECTION 9 – USER FEEDBACK AND SUBMISSIONS

If you submit product reviews, comments, suggestions, or proposals ("Feedback"), you grant Ridvea a non-exclusive, royalty-free, perpetual license to edit, publish, distribute, and display such feedback across our marketing channels without obligation of compensation or confidentiality.

SECTION 10 – PROHIBITED USES

You are prohibited from using the site or its content:

For any unlawful, fraudulent, or malicious purpose.

To violate any local, state, national, or international regulations.

To infringe upon our intellectual property rights or the rights of others.

To upload viruses, malicious scripts, scrapers, or automated data extraction bots without authorization.

To submit false, misleading, or deceptive transaction information.

SECTION 11 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

The Services and all items procured via Ridvea are provided on an "as is" and "as available" basis, without express or implied warranties of any kind.

To the maximum extent permitted by applicable law, Ridvea, its directors, partners, and service providers shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from the use or inability to use our products or services.

SECTION 12 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ridvea, Shopify, and our affiliates, partners, and contractors from any claim or demand, including legal fees, arising out of your breach of these Terms or your violation of any law or third-party rights.

SECTION 13 – GOVERNING LAW

These Terms of Service and any separate transactions through which we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts in Palghar / Mumbai, Maharashtra.

SECTION 14 – CHANGES TO TERMS

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to modify or update these Terms at our discretion. Continued use of our website following any updates constitutes acceptance of those changes.

SECTION 15 – CONTACT INFORMATION

For questions or concerns regarding our Terms of Service, please reach out to us:

Brand / Trading Name: Ridvea

Website: ridvea.in

Customer Support Email: ridvea14@gmail.com

Phone / WhatsApp: +91 75072 19292

Operating Address: Virar West, Palghar, Maharashtra – 401303, India